Yophoto Frequently Asked Questions

Can photo albums created in the previous Yophoto editors be opened by version 8 of the software?

No – Version 8 software has been written by different software developers and the file formats are completely different. We recommend that you complete and upload any unordered projects from 7.1 before you download and install version 8 software.

Can I use version 7.1 and version 8 on the same machine?

Yes – Version 7.1 will continue to run alongside the new version 8. You will be able to tell the difference between the two applications because version 8 has a lighter blue icon.

How long will version 7.1 continue to work?

To assist with the transition period, we will continue to take new orders from version 7.1 until the end of September 2015. You will be able to reorder previously uploaded projects from January 2015 onward by emailing the order number with your requirement to: enquiries@yophoto.co.uk

Where is the new software installed?

PC version

The application is installed on your hard drive at: C:\Program Files (x86)\Yophoto Editor

The projects are stored in: Libraries\Documents\Yophoto Editor Projects

Mac version

The application is installed on your hard drive at: Harddisk\Applications\Yophoto Editor

The projects are stored in: Harddisk\username\Yophoto Editor Projects (where ‘username’ is the logged in user space)

 

Note: In both cases if you re-install the software or have a software update, the ‘Projects’ remain untouched.

How should I install the software?

Click on the “Yophoto Software” button on the website, then on the Software page choose the PC or Mac version to download. You are prompted to Run or Save the installation programme. Click the run button if you wish to download and install the programme in one step, or click the save button if you prefer to save the setup file to your hard disc for installation at a later time.

Once the downloading process is completed successfully you may be prompted if you want to install the software. Click “Yes” to start the installation, or locate the installation file, and double click it if you have saved it to your hard drive first.

 

Mac users should double click file called YophotoEditor8.dmg and then drag the Yophoto folder icon onto the Applications Folder in the pop up window. Then just follow the instructions provided by the install program to complete the installation. The Yophoto application can be found and launched from the Yophoto Editor Folder. The Yophoto application will also be displayed in ‘Launcher’ view. The icon for the application can also be dragged to your dock to create a short-cut if required.

How can I remove the software?

Our software can be removed from your computer as follows: Windows 2000/XP/Win 7/ Win 8/Win 10
– Go to “Start” > “Control Panel”
– Select “Add or Remove Programs” or “Uninstall a Program” in the later versions of Windows.

Your projects will not be removed and can be found in the folder ‘C:\Users\username\Documents\Yophoto Editor Projects’.

Mac users click the uninstall icon located at: Macintosh hard disc > Applications > Yophoto Editor.

What file formats does the software support?

The following file formats are compatible with the Yophoto software: jpeg, jpg, png, bmp, tif. Other file formats can be converted (prior to use) into one of the above formats, using image editing software such as Photoshop , Photopaint or other image editing software. The pictures can be RGB, sRGB, CMYK, greyscale or black and white.

Is my digital camera compatible with the software?

We recommend using the highest image quality setting when taking pictures with your digital camera, particularly if you intend using any of the A3 size items from our range of products. For the A3 items you should use 12 megapixel setting or above to avoid resolution warning messages.

What requirements should my computer have to run the software?

Minimum Requirements Include:

Windows XP, Vista, Windows 7, Windows 8.1, Windows 10, 32 bit or 64 bit OS. The software is compatible with older hardware, but runs more efficiently with at least 2GB of ram and multi-core processors.

Mac users need an Intel chip based machine running OS10.5 or later with 2GB of RAM and sufficient disc space.

Online version

There is now a tablet version of the software that works in any internet browser window (HTML 5 compliant). This allows you to create products on iMac, iPad, iPod, iPhone, Windows tablets, Kindle tablets, Android tablets devices, and the Google OS. Due to its online nature and reliance on good broadband connection, it has a smaller selection of products, but functions in a similar interface to the desktop version. The assets for the project are stored on a cloud server for printing use only. The projects should be completed within a 3 week period as the server has an automated clean up process for uncompleted projects. Note: Uncompleted items may be deleted without warning.

Can I create my own page templates?

You can create, save and reuse templates. The page templates are created and stored as single pages or spreads in this version of the editor. The easiest way to create a page template is to modify an existing page until you are happy with the design, and then click the “Page Styles” tab in the bottom thumbnail display panel, and then select the drop down menus using the cog icon on the far right side. Save Left Page as Page Style, or Save Right Page as Page Style or Save Spread Page as Page Style are some of the options for creating and saving your own layouts.

Can I just copy and paste text from a Microsoft Word file into my project file?

Yes, this is possible. This is a good method of preparing larger quantities of text as it will allow you to spell check your work. Note: The text is pasted in as simple text, so will not retain any complicated formatting such as tabs or tables.

I see error messages about image resolution when I order my item

This message warns of images that are below the ideal recommended print resolution. The threshold for this warning message is approx 180 dpi. It is possible to continue on and ignore the warning; however the affected images may begin to lack sharpness, or produce a pixelated result when printed. You may want to use a picture from a camera phone, or a scan of an old picture where the resolution may not be very high. By all means include them in your project; however we are not in a position to guarantee the results.

Can I burn my project to CD and sent it to you in the post?

Version 8 has a ‘Send Order Via Mail’ option which shows after you have paid for your order at the checkout page. The software will prompt to save the folder to a destination of your choice. And will provide you with our postal address. In the unlikely event the auto upload process doesn’t work, the As an alternative upload method, the folder containing the order items should be zipped up and uploaded independently to: http://copytech.ftpstream.com
If you continue to have problems please email: enquiries@yophoto.co.uk

Yophoto Ltd
Unit 6 Stag Trade Park
Longfield Road
Tunbridge Wells
Kent
TN2 3BF

I placed my order, can I see a progress report? - Login

This is a new feature in version 8. You can log back into the Yophoto online portal to check on the status of your order(s) at anytime. https://orders.yophoto.co.uk

Here you will be able to see:

  • the status of all your orders
  • your online projects
  • your account details
  • change your password
  • change your subscription to newsletters and special offers
I'm having difficulty logging in to the online portal

The user name you log in with must match the entry that you made when you first created a new user account profile.

The password is case sensitive!

If you forget your password there is a prompt at the login screen to request a new one via email.

Uploading my project

It is possible to create a number of projects, add them to the shopping cart and then pay for them with one payment. Once payment has been received you will have a choice to upload via the internet or save the file to your hard drive so that it can be burnt to disc or uploaded using an alternative method.

What if the upload is interrupted

If the order upload is not completed, reopen the Yophoto editor an select ‘Open Project’ or ‘View Shopping Cart’ menu. The item(s) that failed to upload will be marked with a red asterisk symbol. Highlight the item and then click the ‘Send Files’ button in the lower section of the window. This will re-establish the upload of all the assets for the project.

When will I receive my product?

Place your order by 12 noon and we will despatch it the next working day by 1st class post. Please note: Orders placed on Friday afternoon or over the weekend are treated as pre-noon Monday orders and will be dispatched on a Tuesday.

I placed an order but I didn’t receive a confirmation by e-mail. Why?

It may be possible that you entered an incorrect e-mail address. If you entered an incorrect or different e-mail address then the order confirmation e-mail will be sent to the wrong address. As this process is fully automated we cannot resend the e-mail. However, your order will be processed and shipped.

Do you offer a discount when I order multiple copies?

The shopping cart automatically calculates discounts on multiple copies however if you wish to order 10 or more identical photobooks, please contact us by email: enquiries@yophoto.co.uk

I would like to get another copy of my product. What should I do?

Log back in to the online portal at: https://orders.yophoto.co.uk

If the order is available for reprinting it will display on the list. If the assets are still live on our server, you can pay and complete the order without having to upload the project files again.

I just received my order, but something seems not correct. What should I do?

When your product doesn’t have the quality that you might expect, check your project file: were some of these errors in the original file you sent to us?  You can check the file sent for printing by checking the album report from the ‘View’ menu. In this case, there is not much we can do. The software is simply a design tool: it cannot make a quality book without your input and effort. However, if you believe that there were errors in the finished product that do not exist in your project file, please contact us by email. We will try to investigate what went wrong, determine if the error occurred during production, and try to find a satisfactory solution.

Can I cancel my order?

Once you’ve uploaded your order and completed the payment procedure, you’re order is automatically taken into production. It may not be possible to cancel your order at this point. Please contact us via email to see if you order has been processed. Not satisfied? Return your product to us and we will investigate the problem. If you experience difficulties with payment going through or suspect that you may have duplicated an order unintentionally, please contact us via email: enquiries@yophoto.co.uk